Please send all orders by email to firstname.lastname@example.org. Alternatively you can fax your order to 08704211763. Please ensure you specify the correct 6 digit part numbers. If sent via email the sales team will respond with an email to confirm receipt of the order.
We are unable to take orders over the phone. All orders will be checked for correct prices, part numbers, stock and carriage charge. If any issue should arise with an order you will be duly notified as soon as possible.
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We do not have a minimum order value. However our carriage paid order is £100 nett excluding VAT. Any orders below this amount will be subject to a £10 small order carriage charge.
We are happy to supply samples of all of our products. All samples are chargeable, however, there is no carriage charge even when under the minimum order value. All we ask is that the items are returned at your own cost within 1 month and in A1 condition. All samples must be returned within 1 month from the invoice date. Failure to do so will result in a 25% handling fee.
Cancellation & Amendments Of Orders
Once we receive an order it is immediately placed with SLV in Germany in order to ensure the quickest delivery possible for you. Due to the size and global nature of SLV this means that we are unable to cancel or amend any orders as the order is already being processed.
Delivery will be 3 - 4 working days direct from Germany to site or store - this does not include the day of ordering if after 12pm. A small amount of items such as Eutrac parts and lamps are kept in our UK warehouse. Any items stocked in our UK warehouse will be sent on a next working day delivery, if ordered by 3pm.
Our minimum order value is £100 nett, any orders under that value will be subject to a £10 carriage charge, unless otherwise agreed with a member of our sales team.Express Next Day Delivery
If your order is urgent we are able to offer an express next working day service from Germany at a freight cost based on the weight of the order.
All express delivery orders must be received by 12pm in order to qualify; anything received after will be treated as being received on the next working day.
To receive an Express Next Day Delivery Quotation please contact our Sales team on 020 8542 1471 or email them using the link below. You will need to specify part numbers and quantities in order for us to calculate the shipment weight.
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All orders are able to be collected from our Wimbledon headquarters at no cost. However, please note that the 3-4 working day delivery time will still apply if the order is coming direct from Germany.
A returns number must be asserted before we can accept any items being returned. Goods returned without this number will be refused. The returns number issued is only valid for 30 days from the issue date. After the 30th day the number will become void.
A returns form/return number is available upon request.
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All relevant paperwork must be included with all returned goods. Returns numbers must be clearly marked on all paperwork as with all relevant invoice numbers.
All returns must be packaged in their original undamaged packaging and packed within an outer carton to ensure the protection of the product(s) and packaging. The returns number must be clearly marked on the outer carton of any returns, but not the product packaging itself.
All samples must be returned within 1 month from the invoice date. Failure to do so will result in a 25% handling fee. All goods must be in a resalable condition without any defects and in the original unmarked/undamaged packaging. The packaging must be sealed with clear tape only and returned at your own cost. Any goods received that do not reach these requirements will be refused.Unwanted Goods & Stock Cleanses
All goods returned to us as ‘not required’ will be subject to a 25% handling fee. They must be returned within 6 months of the invoice date. All goods must be in a resalable condition without any defects and in the original unmarked, undamaged packaging. The packaging must be sealed with clear tape only and returned at your own cost. Any goods received that do not reach these requirements will be refused and sent back to you at your own expense, and the debit note refused.Faulty/Damaged On Delivery
Items received as faulty or damaged will be replaced or credited providing that it is a manufacturing fault and within within warranty period. Products will be repaired if possible. We are a supply company only; we offer repair/replacement/credit only for faulty items. We do not accept any claims for work to be carried out to install/uninstall faulty products. Any goods received damaged on delivery must be reported within 14 days of receipt.Advanced Replacements
Advanced replacements can be ordered and will be charged to your account. The returned goods will be tested and if found to be faulty, a credit note will be raised. If no fault is found or the goods are faulty due to poor installation, then they will be returned to you at your own cost and the debit note refused. If the goods are able to be repaired, then they will be repaired & returned to you and subjected to a handling fee, even if an advanced replacement has been ordered.Tests & Reports
All goods that require testing will be sent back to SLV Germany to be tested in their certified laboratory facilities. Reports of such testing will be forwarded to clients upon request. Tests & Reports can take up to 6 weeks.
If goods are found to be faulty due to an installation error, then the debit will be refused and the goods returned to you at your own expense.Debit Notes
Debit notes must be supplied clearly stating the original invoices numbers. Failure to do so will result in a delay or even refusal of the credit being issued.
Please note: a debit note is not the same as a credit note.
A 24-month warranty from the date of invoice is given to all customers (12-month warranty applies for all goods purchased before 01/01/15). Please note: Lamps have their own indicated life span and are not covered by the same warranty. If the goods have been modified in any way then the warranty will be void, the debit note refused and the goods returned to you at your own expense.